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Privacy Policy

This website is operated by Integraflow Ltd. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy carefully because it contains important information. 

This Privacy Policy regulates the use by Integraflow Ltd of the information you provide when using the Integraflow Ltd website. Integraflow Ltd is committed to the online privacy of all its users. This policy statement is designed to give a clear explanation of Integraflow Ltd's data processing practices. Integraflow Ltd will be the data controller of any personal data that you submit when you register as a customer on the Integraflow Ltd website.

Privacy

  1. Introduction
    1. Integraflow Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you how we collect, use and look after your personal data. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
  3. Controller
    1. Integraflow Ltd is the controller and responsible for your personal data (collectively referred to as “Integraflow Ltd”, “ we”, “ us” or “ our” in this privacy notice). If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Head Office using the details set out below.
  5. Contact details
    1. Our full details are: Integraflow Ltd Limited, Titan Works, Old Wharf Road, Stourbridge. DY8 4LR. (Company Number 15654902)

      Email: accounts@integraflow.co.uk

      You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
  7. Your duty to inform us of changes
    1. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you notify us of any changes to your personal information we will correct, update or remove your data as speedily as possible. If you would like us to, correct, amend or update your information please e-mail us at accounts@integraflow.co.uk
  9. Information we collect from you
    1. We may collect, use, store and transfer the following different kinds of personal data about you:
      • Name and contact details – this includes your name, title, billing address, delivery address, email address and telephone numbers
      • Payment and Financial information – this may include your bank account and/or payment card
      • Purchase history – this includes details about products you have purchased from us
      • Profile information – this includes your username and password for any systems, mobile applications (apps) or websites you have access to
      • Marketing information – this includes your interests, your preferences in receiving marketing from us and your communication preferences
      • Survey responses and competition entries
      • Customer service history – this includes interactions with us over the phone, by email or letter, via the website or on social media
      • Record of any complaints and related communications
      • Information about your device and how you use our website and apps – this includes information you give us when you browse our websites or apps, including your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as how you use our websites and apps
      • Location data - some of the location-enabled services within our apps require GPS data for the features to work. You will be asked to share your current location if you wish to use these particular features. The sharing of location data can be disabled at any time by updating your mobile phone settings

Unless we have told you otherwise in a specific privacy notice, we do not collect any special categories of personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

  1. How we collect your personal data
    1. We use different methods to collect data from and about you including through:
      • Direction interactions: you may give us your name and contact details and payment information when purchasing a product from us or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
        • create an account with us;
        • register on our website or app;
        • purchase a product from us;
        • subscribe to our mailing lists or newsletters;
        • request marketing to be sent to you;
        • take part in a competition, promotion or survey;
        • give us some feedback.
      • Automated technologies or interactions: As you interact with our website and our apps, we may automatically collection information about your device and how you use our website and apps. We collect this personal data by using cookies, server logs and similar technologies. For more information on cookies, please see our cookie policy.
      • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources such as:
        • information about your device and how you use our websites and apps from analytics providers such Google based outside the EU; and
        • Name and contact details, payment information and purchase history from providers of technical, payment and delivery services.
  3. Uses made of the information
    1. We (and our trusted partners acting on our behalf) use information held about you in the following ways:
      • where we need to perform the contract we are about to enter into or have entered into with you
      • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
      • where we need to comply with a legal or regulatory obligation;
      • for certain processing purposes, we may request your consent to authorise the processing.

Our legitimate interests include:

      • Selling and supplying goods and services to our customers;
      • Protecting customers, employees and other individuals and maintaining their safety, health and welfare;
      • Promoting, marketing and advertising our products and services;
      • Sending promotional communications;
      • Performing market research;
      • Understanding our customers’ behaviour, activities, preferences and needs;
      • Improving existing products and services and developing new products and services;
      • Complying with our legal and regulatory obligations;
      • Preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
      • Handling customer contacts, queries, complaints or disputes;
      • Protecting Integraflow Ltd, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Integraflow Ltd;
      • Effectively handling any legal claims or regulatory enforcement actions taken against Integraflow Ltd; and
      • Fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.
  2. Who we share your data with
    1. We will share your personal information with the following bodies. Please note that we will never sell or rent our customer data to other organisations for marketing purposes:
      • Selected third parties including:
        • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
        • credit reference agencies (“CRA’s”) for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. CRA’s will also give us information about you, such as your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We will also continue to exchange information about you with CRA’s on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRA’s will share your information with other organisations. The identities of the CRAs and information on the data they may exchange can be found here section 3.
      • We will disclose your personal information to third parties:
        • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
        • If Integraflow Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
        • Governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:
          • to comply with our legal obligations;
          • to exercise our legal rights (for example in or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements);
          • for the prevention, detection, investigation of crime or prosecution of offenders; and
          • or to protect the rights, property, or safety of Integraflow Ltd, our employees customers, or others
        • Other companies and organisations for the purposes of fraud protection and credit risk reduction.
        • In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.
  4. How long do we keep your data?
    1. We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data. Please contact us if you require further details.
  6. Glossary
    1. We recognise that some of the privacy law terminology can be a bit complicated, so we have set out below some further detail on some of the terms used in this policy:
    2. Lawful basis:
    3. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
    4. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. For example, where we are sending you a product you have purchased from us or where you have entered a competition on our website, we will be processing your personal data on the basis that it is necessary for us to do so in order to perform a contract between us.
    5. Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Applying for a Trade Credit Account with Integraflow Ltd

It is important that you understand how the personal information you give us will be used.

If you are making an application for a Integraflow Ltd Trade Credit Account, to process your application we may supply your personal information, that of the partners, other applicants or the directors in your company to credit reference agencies. This may leave a record of that search on the credit file. We do this to assess creditworthiness, verify identity, manage your account and prevent criminal activity.

The personal information we have collected from you and anyone you have a financial link with may be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment.

  1. Credit checks: What are they and how do they work?

Your application for a Integraflow Ltd Trade Credit Account will involve a credit check to assess your creditworthiness and prevent fraud.

First, we'll ask you for some details regarding yourself and your business. Depending on your business status we'll ask for different types of information. Then we'll share your personal information with licensed credit reference agencies who'll verify the information provided and perform a credit check on the business and identity checks on the applicants.

When we ask credit reference agencies to carry out the identity check, a record of that search is placed on your credit file that may be seen by other lenders. These credit reference agencies will also keep a record of the search and your application.

If you share a financial link with someone, you should make sure you discuss this with them before you make the application. Credit reference agencies will link your records together and these links will remain on your file and theirs until you or your partner successfully file for a disassociation with the credit reference agencies to break that link.

  1. How we use your information to make automated decisions

When considering your application, we'll use automated decision-making systems based on the information we have from you and are allowed to collect from others. The goal is to make decisions as quickly, efficiently, fairly, and correctly as possible, based on what we know.

Automated decisions can affect the type of account you may be offered and may mean we cannot offer you a Trade Credit Account or a Trade Cash Account.

You can object to an automated decision we have made and ask that a person reviews it. To request a review or to challenge a decision regarding your Trade Credit Account application please email: accounts@integraflow.co.uk

We'll ask you to complete a form and provide ID documentation that we will review manually.

2. Who we share your data with: Credit reference agencies

We'll share your personal information or that of the directors or partners or other listed individuals in the company with credit reference agencies. The data we exchange may include:

    • Trade Credit Account application
    • Trading name
    • Name, address, email address, telephone number
    • Bank details
    • Companies House company number
    • VAT number

We'll use the data to:

    • Assess the credit limit we are prepared to offer
    • Make sure what you've told us is true and correct
    • Help detect and prevent financial crime
    • Manage your accounts with us
    • Trace and recover debts

We will continue to exchange your personal information with credit reference agencies on an ongoing basis, for as long as you are a customer. This may include information about settled accounts and any debts not fully repaid on time.

You can find out more about the credit reference agency that we use from their websites. Here are links to their customer transparency notice and data privacy policies:

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

If we require more information

If we need more information relating to your application, we may contact you by email. Emails will be sent from accounts@integraflow.co.uk

3. Alternative options - if you are unable to pass our credit checks

You can still explore our pay as you go Trade Cash Account and receive the benefits that offers even if you are not offered a Trade Credit Account. In most cases we will automatically offer you the choice of a Trade Cash Account if eligible*.

*A cash account will not automatically be offered if criminal or fraudulent information is detected within the application

Applying for a Trade Cash Account with Integraflow Ltd

If you are making an application for a Integraflow Ltd Trade Cash Account, to process your application we will require your personal information. This will include:

  • Trading name
  • Name
  • Address
  • Email address
  • Telephone number
  • Company number
  • VAT number

Security

We’re committed to keeping your personal data secure and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

To help us keep your personal information secure you should:

  • Keep your password and any account details secret;
  • Never distribute the URL’s for pages that you have looked at while logged in as a registered customer.

Internet

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us over the internet or to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Links

This website contains links to other sites. Please be aware that Integraflow Ltd is not responsible for the privacy practices or content of such other sites and accordingly assumes no responsibility whatsoever in respect of such sites. Furthermore, Integraflow Ltd does not endorse any products and/or services featured on any third party site. You should exercise caution and look at the privacy statement applicable to the site in question.